Ordering FAQs

Are credit card transactions on TriFuel®.com safe?

Absolutely! In fact, it is statistically safer to use your credit card over the Internet than in a restaurant or department store.

TriFuel®.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Google Chrome and AOL’s browser, so that only TriFuel®.com can read a customer’s personal information. If you would like more information about our credit card security policy, please read Privacy and Security Policy

Why would my card be declined if there are sufficient funds in my account?

In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your TriFuel®.com or Biomedical Research Laboratories, LLC account differs from the billing address on your bank’s records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds on cards issued by foreign banks.

What are my payment options?

Credit Cards AMEX

We accept Visa, Mastercard, American Express and Discover credit cards

Can I cancel an order?

Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

Why would an item be out of stock when it still appears on your site?

Because of some unforeseen increased demand, Biomedical Research Laboratories, LLC may sell out of any product at any time. Biomedical Research Laboratories, LLC will do everything within our power to always have product in our warehouse.

Our goal is to provide you with the highest level of Customer Support available. Please contact us by one of the means below so that we can help assist you in a timely manner. If your question is in regards to how we ship our supplements or how your purchase can be returned, please read our shipping FAQs to see if we can answer your questions there. if not answered there, please send an email to support@brlscience.com

If you have a question about TriFuel®, please refer to our Frequently Asked Questions page first. If your question is not answered there, please send an email to support@brlscience.com, one of our trained support agents will respond to your inquiry within 24 hours. We value your business and will make every attempt to answer any questions you have promptly and courteously.